The Post-Literate Era: Planning Around Short Attention Spans
Americans have attention spans that grow shorter every year.
Brand holders need to be aware of the implications of this phenomenon, including such practical applications as starting a White Paper with a paragraph that consists of one short simple declarative sentence. Welcome to the Post-Literate Era – a period which began decades ago but which has gained momentum in the 21st century. The evidence is everywhere: we can even draw the graph of sustained attention, from a 19th-century reader willing to read David Copperfield over several weeks, to long-copy magazine ads of our grandparents' generation, to today's web pages that are given 4.5 seconds to show themselves relevant.
Mathematically, the path along the x-axis is an asymptote, approaching (but never reaching) zero.
The spaniels.
Should you shed tears? Picket your school system? Turn back the clock? Heck, no. You should accept that it's real, recognize that communications will have to change to address the "short attention spaniels," and that your competitors may not be adapting to this new reality as quickly as you. That, my friend, is not a sociological generalization: it's a brand strategy.
You need to examine, or re-examine, every bit of text you use to communicate with your audiences: printed matter, including brochures, catalogs, ads, newsletters, letters, annual reports – plus electronic publications: web site, emails, etc.
Let's audit all these documents with a couple of things in mind: what's the apparent difficulty of reading, and what is the ratio of text to page size? The two questions are related. If a page appears to be a solid block of words, with large paragraphs, no pictures, no white space, and no subheads, a surprisingly large percentage of people will bail out on you immediately. It simply looks too hard to read. (Of course, if your goal is to prevent people from reading your contract, legal disclosures, footnotes to the auditor's report, etc., bring on the obstacles.)
The typical business letter, for example, has text 6 to 7 inches wide, or even more. Bad idea. Set your letters to no more than 5.5 inches per line, and you'll be amazed at how much friendlier and more attractive the page becomes. (Are you trying to get your money's worth by filling up the page? Paper is cheap, my friend; losing readers is expensive.) Leave some generous margins top and bottom, too. If it forces you to go to a second page, so be it. The odds are improved that the reader will actually stay with you.
noscript
tags. Include a link to bypass the detection if you wish.
Neil Sedaka was wrong. Breaking up ain't hard to do.
Subheads (like the one above) offer eye relief. Three to ten simple words. You can get the same sort of visual help from photos, illustrations, and callouts. Anything to keep the dreaded block-of-gray out of the game.
Do the math.
A recent study concluded that the average American spends two hours every day watching television. Reading, on the other hand, occupies seven minutes. After age 13 or so, roughly two thirds of Americans do not read for pleasure. (For the statistically minded out there, that's zero minutes.) The few who do read for pleasure, of course, have much higher household incomes (duh!) and might just be the market segment you'd address to, say, peddle BMWs. But (and as Pee-wee Herman used to say, everybody has a big But) if you're selling frozen french fries, fashionable frocks, or fire extinguishers, you'd better not expect your prospects to read long copy – long, in this instance, meaning a paragraph longer than five lines.
Keep asking: Is this printed piece really needed?
Of course you can make blocks of words seem less intimidating, add lots of eye candy to the printed page (the USA Today-ification of text), but let's at least consider the possibility of chucking that printed page overboard. To a generation (or two) raised on TV and Grand Theft Auto, print itself may have become an inefficient medium, if not nearly obsolete. We're not making value judgments here; we're facing a reality that can offer you a path to audiences that your competitors may not be taking. Nor are we talking only about the young: everybody under 60 grew up in front of a glowing TV screen.
Understand that you have the option of replacing text with pictures, of showing the story rather than narrating the story, of ditching the brochure in favor of the DVD. One web-page video may be far more effective than thousands of words. Are you automatically making readers read text because that's what you've always done?
Your attention, please: We can help.
Even though you and I come from the still-literate side of the graph, we use and recommend branding tactics that leverage this post-literate reality, to give you a competitive advantage: tell stories visually, put pictures into motion, make stories interactive. Sound strategic to you? Let us audit together how you convey your brand, to make sure your story is actually arriving the way you intend. Operators are standing by: 312.836.0050.
